Remote Call Center Representative NJ

AppleOne; East Brunswick Township (NJ); Remote; USD 21,000 - 28,000; Full time

Job summary

AppleOne Employment Services is seeking a remote Call Center CSR in New Jersey to assist callers with healthcare coverage, eligibility, and enrollment in a high-volume environment. You will handle inbound calls and document information in required systems.

The role emphasizes accuracy, privacy compliance, and customer service, with a focus on open enrollment periods. Candidates must reside in New Jersey and have 6 months to 1 year of call center experience and a Windows computer meeting

Qualifications

• 6 months to 1 year of call center experience.
• Must reside in New Jersey.
• Must have your own Windows-based computer that meets technical requirements.

Responsibilities

• Answer and manage high-volume inbound calls related to healthcare coverage, eligibility, and enrollment.
• Process applications, enrollment updates, demographic changes, and related customer requests accurately.
• Enter, document, and track caller information in required systems.
• Follow privacy policies, call center procedures, compliance requirements, and performance standards.
• Provide professional and helpful support to callers during the open enrollment season.

Job description

Join a healthcare insurance open enrollment team from the comfort of your home in New Jersey! We're looking for a customer-focused Remote Call Center CSR to support callers with healthcare coverage, eligibility, and enrollment needs in a high-volume environment. This is a great opportunity for someone who is patient, detail-oriented, and enjoys helping people while skipping the commute.

Job Responsibilities:

• Answer and manage high-volume inbound calls related to healthcare coverage, eligibility, and enrollment.
• Process applications, enrollment updates, demographic changes, and related customer requests accurately.
• Enter, document, and track caller information in required systems.
• Follow privacy policies, call center procedures, compliance requirements, and performance standards.
• Provide professional and helpful support to callers during the open enrollment season.

Additional Requirements:

• Must reside in New Jersey.
• 6 months to 1 year of call center experience.
• Must have your own Windows-based computer that meets technical requirements.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.