Remote Health Transport CSR - 24/7 Support (NJ)

ModivCare Solutions, LLC; United States; Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Voluntary Life Insurance

Health Care and Dependent Care FSAs

Pre-Tax and Post-Tax Commuter and PARK

401(k) with Company Match

Paid Time Off

Paid Parental Leave

Short-Term Disability

Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. This is a work-from-home role requiring NJ residency, with 100% training on camera for the first 30 days.

Position involves high-volume calls, data entry, and adherence to privacy standards, with shifts including nights, weekends, and holidays. Competitive benefits and a structured onboarding await suitable candidates.

Qualifications

• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
• Ability to quickly learn new technology and processes. Understand and follow complex instructions
• Ability to accurately type at least 35 words per minute

Responsibilities

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

Skills

Customer service

Typing 35 wpm

Team collaboration

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. This is a work-from-home role requiring NJ residency, with 100% training on camera for the first 30 days.

Position involves high-volume calls, data entry, and adherence to privacy standards, with shifts including nights, weekends, and holidays. Competitive benefits and a structured onboarding await suitable candidates.