Remote Customer Support Specialist (NJ Family Care)

Conduent; Phoenix (AZ); Remote; USD 19,286 - 24,796; Full time

Job summary

Conduent is seeking a remote Customer Service Representative to serve as the initial point of contact for inquiries from NJ Family Care beneficiaries and community-based organizations. You will provide one-to-one phone support, document enrollment requests, and enter information into our web-based system while maintaining compliance with program policies.

This full-time remote role offers a steady schedule and benefits from the start.

Qualifications

• High School diploma or GED is required.
• Background and drug screening is required.
• Experience in a call center or customer service role is preferred.
• Ability to work with applicants from diverse backgrounds.
• Ability to document and communicate information clearly and accurately.
• Comfort with entering enrollment information into a web-based system.

Responsibilities

• Serve as the initial point of contact for NJ Family Care inquiries.
• Provide one-to-one telephone support to applicants, beneficiaries, and enrollees.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application/enrollment information into the web-based system.
• Maintain proficiency in NJ Family Care policies and program requirements.

Skills

Call center experience

Customer service

Problem-solving

Communication skills

Empathy

Education

High School diploma or GED

Job description

Conduent is seeking a remote Customer Service Representative to serve as the initial point of contact for inquiries from NJ Family Care beneficiaries and community-based organizations. You will provide one-to-one phone support, document enrollment requests, and enter information into our web-based system while maintaining compliance with program policies.

This full-time remote role offers a steady schedule and benefits from the start.