Remote Telecom Engineer - Cloud CCaaS & CXone

Jobgether; United States; Remote; USD 73,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Remote work within the United States

Healthcare coverage

Retirement plan

Paid time off

Parental leave

Professional development

Employee wellness

Job summary

Jobgether’s partner company in the United States seeks a Telecom Engineer for a full-time remote role. You will support NICE CXone and RingCentral, manage user provisioning, diagnose issues, and contribute to call-flow improvements, with occasional travel up to 10%. Strong scripting, SIP, and cloud telecom experience are valued.

Responsibilities include incident handling, documentation, and collaboration with senior engineers to ensure reliable voice services and optimal customer interactions.

Qualifications

• Three+ years in IT or telecom support or related field.
• Hands-on with NICE CXone and RingCentral platforms.
• Knowledge of IVR, call routing, user provisioning and telecom workflows.
• Familiarity with scripting or workflow tools.

Responsibilities

• Provide Tier 1 support for RingCentral and NICE CXone environments.
• Provision user accounts, roles, and system configurations.
• Monitor performance, queues, and call routing for stability.
• Troubleshoot using telecom diagnostic tools and logs.
• Escalate complex incidents to Tier 2/3 with details.
• Document changes, guides, and knowledge resources.
• Assist with call flows using NICE CXone Studio and RingCentral tools.
• Collaborate with engineers on deployments and upgrades.
• Ensure configurations meet business needs and stakeholders.
• Communicate issues and updates to technical and non-technical audiences.

Skills

Telecom troubleshooting

SIP analysis

Cloud communications

Cross-functional collaboration

Documentation & change management

Education

Associate degree in Information Technology

Tools

NICE CXone

RingCentral

Wireshark

SIP ladders

XML/JavaScript basics

Job description

Jobgether’s partner company in the United States seeks a Telecom Engineer for a full-time remote role. You will support NICE CXone and RingCentral, manage user provisioning, diagnose issues, and contribute to call-flow improvements, with occasional travel up to 10%. Strong scripting, SIP, and cloud telecom experience are valued.

Responsibilities include incident handling, documentation, and collaboration with senior engineers to ensure reliable voice services and optimal customer interactions.