NICE Cxone Integration Architect

Stealth IT Consulting; United States; Remote; GBP 111,000 - 166,000; Full time

Job summary

Stealth IT Consulting is seeking an experienced NICE CXone Integration Architect to own the integration architecture for a NICE CXone contact centre platform, designing secure, resilient integrations between CXone, CRM, case management and enterprise systems. You will set API standards and patterns for teams to follow.

Responsibilities include end-to-end integration design, API contracts, and real-time data flows.

Qualifications

• 8+ years in enterprise integration, API or solution architecture.
• Strong integration design experience with NICE CXone or complex CCaaS environments.
• Experience with REST APIs, JSON, webhooks and event-driven integration.

Responsibilities

• Design end-to-end integration architecture across CXone and enterprise systems.
• Define API contracts, integration standards and reusable patterns.
• Design Real Time customer-data and agent-desktop integrations.
• Set security, authentication and data-handling controls for integrations.
• Design for monitoring, error handling, resilience and failure recovery.
• Produce architecture documentation and guide delivery teams.

Skills

NICE CXone integration

API design

OAuth 2.0

Security controls

CCaaS architectures

Tools

API gateways

Middleware

REST APIs

Job description

NICE CXone Integration Architect

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Integration Architect to own the integration architecture for a NICE CXone contact centre platform - designing secure, resilient integrations between CXone, CRM, case management and enterprise systems, and setting the API standards and patterns teams build to.

Key responsibilities:

• Design end-to-end integration architecture across CXone and enterprise systems
• Define API contracts, integration standards and reusable patterns
• Design Real Time customer-data and agent-desktop integrations
• Set security, authentication and data-handling controls for integrations
• Design for monitoring, error handling, resilience and failure recovery
• Produce architecture documentation and guide delivery teams

Essential skills and experience:

• 8+ years in enterprise integration, API or solution architecture
• Strong integration design experience with NICE CXone or complex CCaaS environments
• REST APIs, JSON, webhooks and event-driven integration
• API gateways and Middleware
• OAuth 2.0, OpenID Connect and token-based authentication
• CRM integration (eg Salesforce, Dynamics) and cloud integration patterns

Desirable:

• NICE CXone certification
• Experience in large public sector or regulated environments