Remote Complaints Analyst - Entry Level

American Express; Hoschton (GA); Remote; USD 27,552 - 41,328; Full time

Job summary

American Express in the USA seeks a Complaints Analyst to contact customers with expired accounts and implement steps to preserve the account, supporting retention efforts through careful communication.

You will register and process standard complaints per policy (SLA/reimbursement grid), perform a cause‑of‑complaint analysis to identify drivers of dissatisfaction, and prepare timely responses for approval.

Qualifications

• Bachelor's Degree.

Responsibilities

• Contact customers with expired accounts to save the account.
• Register and process standard complaints per policy (SLA/reimbursement grid), including conducting a cause‑of‑complaint analysis to identify key areas of customer dissatisfaction.

Education

Bachelor's Degree

Job description

American Express in the USA seeks a Complaints Analyst to contact customers with expired accounts and implement steps to preserve the account, supporting retention efforts through careful communication.

You will register and process standard complaints per policy (SLA/reimbursement grid), perform a cause‑of‑complaint analysis to identify drivers of dissatisfaction, and prepare timely responses for approval.