American Express Remote jobs in Chicago @ Get Dream Job

American Express; Dover (DE); Remote; USD 28,000 - 41,000; Full time

Job summary

American Express is seeking a New Account & Fraud Specialist in the United States. The role involves processing new account requests in compliance with company guidelines, ensuring standards are met, and maintaining confidentiality of submissions.

Strong English and Mandarin skills are required, along with reliable time management and superior communication abilities. Responsibilities include updating POB and validation in the system, organizing submissions, and providing feedback on call

Qualifications

• Bachelor's Degree or university diploma.
• Proficient in English (spoken and written) and Mandarin.
• Strong time management skills and ability to work under pressure.
• Excellent communication and problem-solving abilities.
• Experience with Microsoft Word, Excel and PowerPoint.

Responsibilities

• Process requests for new accounts to follow NA company guidelines and standards when receiving or preparing for editing all related codes and verifying licenses.
• Process and ensure new accounts conform to required standards and policy requirements when POB and validation are updated in the system.
• Organize and store submissions and keep them confidential following required procedures.
• Provide feedback for handling of incoming/outgoing calls and monitoring actions taken.
• Other duties assigned by the supervisor.

Skills

Time management

Communication

Active listening

Empathy

English & Mandarin

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Responsibilities:

New Account & Fraud Specialist

Salary: $20-30/Hour

Company: American Express

Location: USA

Educational Requirements: Bachelor's Degree

Full Job Description:

• Process requests for new accounts to follow NA company guidelines and follow the required standards and regulations when receiving or preparing for editing all related codes and verifying all licenses.
• Process and ensure new accounts conform to required standards and policy requirements when POB and validation are updated in the system.
• Organize and store submissions and submissions, keep them confidential and follow the required procedures.
• Feedback for handling of incoming/outgoing calls and monitoring of actions taken
• Other duties assigned by the chef

Minimum Qualifications:

• Diploma / University
• Have good English speaking and writing skills in both English and Mandarin
• Coming soon to work
• Action plans made on the advice of management
• Problem solving skills
• Must be able to listen carefully to the client, establish rapport, recognize and empathize when appropriate. Must have strong time management skills and ability to work under pressure with minimal supervision.
• Communicate effectively
• His computer skills are Microsoft Word, Excel, Powerpoint
• Comprehensive knowledge of commercial/banking or credit card companies
• Honest, patient, accommodating and well built character
• Must have strong time management skills and ability to work under pressure
• Must be willing and able to work overtime or perform any duties during our business hours, including weekends and long holidays
• Employment assistance with American Express is conditional upon passing a background check, subject to applicable laws and regulations.

Why AmericanExpress?

At American Express, we know that with the right support, people and businesses have the potential to achieve tremendous growth. Whether it supports our customers' financial confidence to continue, to trade at new heights, or to encourage people to explore the world, we work to constantly redefine things. is possible - and we are happy to support each step of the way. . When you join #TeamAmex, you'll be part of a diverse community of over 60,000 colleagues, all with the same goal of delivering exceptional customer experiences every day. We support your colleagues with the support they need to succeed, professionally and personally. That's why we have Amex Flex, our corporate service model that offers great flexibility for our colleagues while ensuring that we preserve an important part of our unique culture. Depending on the work and business needs, colleagues will work either on site, in hybrid form (combination of office and virtual day) or completely.