Remote Customer Care & Engagement Specialist

American Express; Pierre (SD); On-site; USD 40,000 - 60,000; Full time

Job summary

American Express is seeking a dedicated customer service professional to respond to inquiries about client debts in a fast-paced, client-focused environment.

You will analyze account information, propose tailored solutions, and promote membership benefits to deepen engagement. Strong communication and problem-solving skills are essential for delivering first-class service while meeting performance goals.

Qualifications

• Minimum two years of experience in BPO operations.
• At least one year of voice account experience from a recent employer.
• Proven success in meeting or exceeding performance goals.

Responsibilities

• Deliver amazing client care by answering questions about client debts in a fast-paced, structured setting.
• Analyze account information and tailor solutions to customers, highlighting membership benefits and relevant offers.
• Resolve product or service inquiries by asking questions, diagnosing issues, and providing effective strategies.
• Adhere to exceptional service and compliance guidelines.
• Record necessary account statistics and offer custom solutions that benefit the patron.
• Grow and nurture customer relationships on every interaction, contributing to measurable client growth.

Skills

BPO operations

Voice account experience

Customer relationship

Performance-driven

Education

Bachelor’s degree, associate diploma, or university studies

Job description

American Express is seeking a dedicated customer service professional to respond to inquiries about client debts in a fast-paced, client-focused environment.

You will analyze account information, propose tailored solutions, and promote membership benefits to deepen engagement. Strong communication and problem-solving skills are essential for delivering first-class service while meeting performance goals.