Remote Networking Tech Support Consultant

SupportYourApp; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work

USD compensation

Referral bonuses

Inclusive international environment

Job summary

SupportYourApp in the United States is seeking a Technical Support Consultant to deliver high-quality technical support via email and chat, building strong customer relationships while staying current with the latest tools and technologies.

Join a multicultural, fully remote environment and collaborate with developers and cross-functional teams to ensure security, data integrity, and exceptional customer happiness through proactive problem solving.

Qualifications

• Fluent English, C1+ demonstrated in professional settings.
• Experience providing technical support for SaaS, software or hardware products.
• Strong networking knowledge including VPNs, DNS, ports, and firewalls.

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply best practices for customer happiness and retention.
• Maintain deep understanding of client solutions and collaborate with developers.

Skills

English proficiency

Tech support experience

Networking concepts

VPN/IPsec knowledge

DNS & firewalls

Network protocols

Log analysis

Cross‑platform

Proactive attitude

Home office setup

Tools

AWS

Azure

OpenVPN

WireGuard

Job description

SupportYourApp in the United States is seeking a Technical Support Consultant to deliver high-quality technical support via email and chat, building strong customer relationships while staying current with the latest tools and technologies.

Join a multicultural, fully remote environment and collaborate with developers and cross-functional teams to ensure security, data integrity, and exceptional customer happiness through proactive problem solving.