Remote SaaS Support Consultant — Customer Care

SupportYourApp; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flexible schedule

Remote cooperation

Inclusive international environment

Compensation in USD

Referral rewards

No time-tracking policy

Job summary

SupportYourApp is seeking a Customer Support Consultant to deliver outstanding support for our global clients from a home office. In this role you will handle emails and calls, troubleshoot product questions, and maintain timely SLA-compliant responses with a customer-first approach.

You will work in a fast-paced, high-volume environment and collaborate with cross-functional teams. Prior SaaS or cybersecurity support experience, strong English (C1), and solid CRM skills are required for success.

Qualifications

• 6+ months of experience in a customer support role.
• Experience supporting SaaS or cybersecurity products is a plus.
• Strong troubleshooting and problem-solving abilities, with a customer-focused mindset.

Responsibilities

• Deliver outstanding customer support via emails and calls.
• Assist customers with product questions and technical issues, offering solutions.
• Respond to emails in line with SLAs and manage open support cases.
• Escalate complex issues to the appropriate team when needed.
• Provide timely status updates to customers and internal stakeholders.

Skills

Excellent English (C1)

Customer support experience

Fast-paced environment

CRM experience

SaaS knowledge

Troubleshooting

Tools

Zendesk

CRM software

Job description

SupportYourApp is seeking a Customer Support Consultant to deliver outstanding support for our global clients from a home office. In this role you will handle emails and calls, troubleshoot product questions, and maintain timely SLA-compliant responses with a customer-first approach.

You will work in a fast-paced, high-volume environment and collaborate with cross-functional teams. Prior SaaS or cybersecurity support experience, strong English (C1), and solid CRM skills are required for success.