Remote Network Support Specialist — Tier 2/3

Placements24

Stati Uniti

Remoto

USD 70.000 - 110.000

Tempo pieno

2 giorni fa

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Vantaggi offerti da questo lavoro

Home office stipend

Remote work flexibility

Professional development

Descrizione del lavoro

Placements24 is seeking a proactive Remote IT Support Specialist with strong network expertise to join a rapidly growing tech firm. You will handle advanced technical support for our global IT network, troubleshoot complex issues, and ensure security and reliability across multiple time zones.

In this remote role, you will manage network devices, assist in design and maintenance of infrastructure, and document configurations.

Competenze

Bachelor's degree or equivalent practical experience in CS/IT or related field.
Minimum 4 years of IT support experience focusing on network infrastructure.
Strong understanding of TCP/IP, DNS, DHCP, routing protocols (OSPF/BGP), and VPN technologies.
Hands-on experience with network hardware from major vendors (Cisco, Juniper, Ubiquiti).
Experience with network monitoring tools (Nagios, Zabbix, SolarWinds).

Mansioni

Provide Tier 2/3 technical support for network-related issues, including connectivity, performance, and security.
Troubleshoot and resolve issues with routers, switches, firewalls, VPNs, and wireless access points.
Monitor network performance and proactively identify bottlenecks or failures.
Assist in design, implementation, and maintenance of network infrastructure.
Manage user accounts and network access controls.
Develop and maintain network documentation, including diagrams and configurations.
Respond to IT support tickets in a timely manner.
Collaborate with IT team on projects and system upgrades.
Ensure network security policies and best practices are followed.
Guide and support less experienced IT staff as needed.