Remote IT Support Specialist - Network Infrastructure

Placements24; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Home office stipend

Remote work flexibility

Professional development

Job summary

Placements24 is seeking a proactive Remote IT Support Specialist with strong network expertise to join a rapidly growing tech firm. You will handle advanced technical support for our global IT network, troubleshoot complex issues, and ensure security and reliability across multiple time zones.

In this remote role, you will manage network devices, assist in design and maintenance of infrastructure, and document configurations.

Qualifications

• Bachelor's degree or equivalent practical experience in CS/IT or related field.
• Minimum 4 years of IT support experience focusing on network infrastructure.
• Strong understanding of TCP/IP, DNS, DHCP, routing protocols (OSPF/BGP), and VPN technologies.
• Hands-on experience with network hardware from major vendors (Cisco, Juniper, Ubiquiti).
• Experience with network monitoring tools (Nagios, Zabbix, SolarWinds).

Responsibilities

• Provide Tier 2/3 technical support for network-related issues, including connectivity, performance, and security.
• Troubleshoot and resolve issues with routers, switches, firewalls, VPNs, and wireless access points.
• Monitor network performance and proactively identify bottlenecks or failures.
• Assist in design, implementation, and maintenance of network infrastructure.
• Manage user accounts and network access controls.
• Develop and maintain network documentation, including diagrams and configurations.
• Respond to IT support tickets in a timely manner.
• Collaborate with IT team on projects and system upgrades.
• Ensure network security policies and best practices are followed.
• Guide and support less experienced IT staff as needed.

Skills

TCP/IP

DNS

DHCP

OSPF/BGP

VPN

Cloud networking

CCNA

Network+

Remote troubleshooting

Verbal & written communication

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Nagios

Zabbix

SolarWinds

Cisco IOS

Juniper

Ubiquiti

Job description

About the Role

Our client, a rapidly growing tech firm, is seeking a proactive and skilled Remote IT Support Specialist with expertise in network infrastructure to join their fully remote team. This position is crucial for maintaining the operational stability and performance of our global IT network, supporting a diverse user base spread across different time zones. As a remote-first organization, we rely heavily on our IT infrastructure to enable seamless collaboration and productivity. You will be responsible for providing advanced technical support, troubleshooting network issues, managing network devices, and ensuring the security and reliability of our network environment. This role demands exceptional problem-solving abilities, strong communication skills to effectively assist users remotely, and a deep understanding of networking principles and technologies. You will work independently, manage your own schedule, and contribute to a dynamic and innovative virtual workplace. This is an exciting opportunity for a dedicated IT professional looking to advance their career in a flexible, remote setting, contributing to the technological backbone of a thriving company. We are committed to providing our remote employees with the resources and support they need to excel.

Key Responsibilities

• Provide Tier 2/3 technical support for network-related issues, including connectivity, performance, and security problems.


• Troubleshoot and resolve issues with routers, switches, firewalls, VPNs, and wireless access points.


• Monitor network performance and proactively identify potential bottlenecks or failures.


• Assist in the design, implementation, and maintenance of network infrastructure.


• Manage user accounts and network access controls.


• Develop and maintain network documentation, including diagrams, configurations, and procedures.


• Respond to IT support tickets and user requests in a timely and efficient manner.


• Collaborate with other IT team members on projects and system upgrades.


• Ensure network security policies and best practices are implemented and adhered to.


• Provide guidance and support to less experienced IT staff as needed.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.


• Minimum of 4 years of experience in IT support with a focus on network infrastructure.


• Strong understanding of TCP/IP, DNS, DHCP, routing protocols (e.g., OSPF, BGP), and VPN technologies.


• Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, Ubiquiti).


• Experience with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds).


• Excellent remote troubleshooting and problem-solving skills.


• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.


• Ability to work independently and manage time effectively in a remote work environment.


• Experience with cloud networking (AWS, Azure) is a plus.


• Relevant certifications such as CCNA, Network+, or equivalent are highly valued.

Benefits

• Our client offers a competitive salary, commensurate with experience and the remote nature of the role.


• Employees receive a comprehensive benefits package, including excellent medical, dental, and vision insurance.


• We provide a generous home office stipend to ensure you have the best equipment and setup for remote work.


• Opportunities for professional development, including certifications and online courses, are readily available.


• Our client fosters a culture of innovation, collaboration, and continuous learning, with ample opportunities for career advancement within a growing organization.


• We are committed to promoting a healthy work-life balance for all our remote employees, offering flexible working hours.