Remote IT Service Desk Engineer (Tier 1-3)

Impact Networking, LLC; Lake Forest (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Training & certification reimbursement

Job summary

Impact Networking, LLC is seeking Service Desk Engineers to support managed IT clients. You will provide remote Tier 1-3 troubleshooting, document resolutions, and collaborate with senior engineers.

The role emphasizes strong communication and proactive problem-solving across Windows Server, AD, Office 365, and cloud technologies. Based in the United States, the position offers in-house support from the Unified Support Operations center and requires the ability to work with diverse clients and

Qualifications

• 3+ years in IT support/Service Desk roles (NOC/Service Desk Engineer, etc).
• Experience with Windows Server administration and AD
• Experience managing user accounts, licenses, and permissions in Office 365
• Familiarity with DNS, DHCP, VPN, and foundational networking concepts
• Strong diagnostic and problem-solving abilities
• Clear written and verbal communication skills

Responsibilities

• Provide Tier 1-3 end-user IT support via phone and email
• Document and troubleshoot user issues to resolution and maintain customer satisfaction
• Escalate issues to advanced engineering teams as needed
• Maintain documentation in ticketing system and generate reports
• Assist with onboarding new clients and users
• Develop relationships with customers and engineers to uphold service quality

Skills

IT diagnostics

Written communication

Verbal communication

Office 365 admin

Education

Microsoft Fundamentals & Associate certifications

Tools

Windows Server Administration

Active Directory

DNS/DHCP/VPN

Office 365 admin portal

VMware/Hyper-V

Azure

Exchange/SQL/SharePoint

SAN/NAS storage

Job description

Impact Networking, LLC is seeking Service Desk Engineers to support managed IT clients. You will provide remote Tier 1-3 troubleshooting, document resolutions, and collaborate with senior engineers.

The role emphasizes strong communication and proactive problem-solving across Windows Server, AD, Office 365, and cloud technologies. Based in the United States, the position offers in-house support from the Unified Support Operations center and requires the ability to work with diverse clients and