Remote Network Support Technician for Cloud & Security

Scion Staffing, Inc.; Portland (OR); Remote; USD 77,000 - 94,000; Full time

Benefits offered by this job

Competitive annual salary up to $85k (

Comprehensive medical, dental, and VIS

Opportunity to work across a broad IT/

Job summary

Scion Staffing, Inc. is seeking a Network Support Technician for our client, a leading provider of networking and AI solutions. The role is full-time and open to remote candidates with a PST preference.

You will troubleshoot, configure, and secure diverse network environments and collaborate with teams and customers. Responsibilities include escalated issue resolution, firmware updates, monitoring performance, and documenting changes in a ticketing system.

Qualifications

• CCNA or 5+ years hands-on networking experience.
• Strong TCP/IP, DNS, DHCP, VLANs, and routing knowledge.
• Experience owning escalated network tickets beyond first-line triage.
• Willingness to travel to customer sites and possess a valid driver's license.

Responsibilities

• Troubleshoot escalated network issues across routers, switches, firewalls and wireless.
• Configure, maintain, and upgrade network equipment and security policies.
• Monitor network performance and diagnose outages with diagnostic tools.
• Support wireless networks, cloud communications, and access management technologies.
• Document troubleshooting steps and changes in the ticketing system.
• Collaborate with teams and customers on infrastructure projects.
• Participate in on-call rotations and after-hours maintenance as needed.

Skills

CCNA or 5+ years exp

TCP/IP knowledge

DNS/DHCP/VLANs knowledge

Firewall/Routing experience

Remote work capable

Education

CCNA certification

CompTIA Network+ certification

Tools

Cisco Meraki

Fortinet FortiGate

Cisco ASA/Firepower

Intermedia Cloud Voice

Aruba ClearPass

Cisco ISE

Genians

Azure

Five9 / Zoom / Zoom Contact Center / Dialpad

Ekahau

Cato Networks SD-WAN/SASE

ConnectWise Manage

Job description

Scion Staffing, Inc. is seeking a Network Support Technician for our client, a leading provider of networking and AI solutions. The role is full-time and open to remote candidates with a PST preference.

You will troubleshoot, configure, and secure diverse network environments and collaborate with teams and customers. Responsibilities include escalated issue resolution, firmware updates, monitoring performance, and documenting changes in a ticketing system.