Remote Multilingual Support Agent

Multiverse NV; Massachusetts; Hybrid; USD 17,000 - 28,000; Full time

Benefits offered by this job

Remote first 3-4 months

Bonus programs

Profit sharing

Career growth

Multicultural team

Job summary

Multiverse NV is seeking a Customer Support Agent to assist players across multiple channels, delivering timely resolutions and high satisfaction. The role emphasizes ownership of chats, meticulous record-keeping, and coordination with other teams to support translations and administrative tasks.

The position supports remote work, with a plan for on-site work after a transitional period. A strong focus on customer care and problem-solving is essential for success in this role.

Qualifications

• Excellent written communication skills in English, French and Arabic.
• Motivated, energetic, and customer-focused with a problem-solving attitude.
• Strong attention to detail and ability to maintain professionalism.

Responsibilities

• Respond to player inquiries promptly via live chat, emails, and other communication platforms.
• Manage player expectations by providing timely updates and resolutions.
• Take ownership of incoming chats to ensure no messages are left unanswered.
• Maintain accurate records of player issues and solutions.
• Collaborate with other departments for administrative tasks and translations.
• Ensure timely completion of tasks essential to the company's interests.
• Provide customer support to players over the phone when required.

Skills

English

French

Arabic

Tools

Live chat platforms

Job description

Multiverse NV is seeking a Customer Support Agent to assist players across multiple channels, delivering timely resolutions and high satisfaction. The role emphasizes ownership of chats, meticulous record-keeping, and coordination with other teams to support translations and administrative tasks.

The position supports remote work, with a plan for on-site work after a transitional period. A strong focus on customer care and problem-solving is essential for success in this role.