Remote Bilingual Customer Care Agent for Gaming (EN/FR)

HellaGoodAudio; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work possible

Competitive salary

Paid vacation/holidays

Medical insurance

Parental leave

Learning platform access

Employee Referral Program

Equipment provided

Job summary

Gameloft Ukraine is seeking a Customer Care Agent to support Disney Dreamlight Valley players, delivering timely and high-quality resolutions to customer requests. You will handle tickets and occasional phone support in English and French, investigate issues, and document cases for follow-up.

Join a global gaming company and collaborate with the Customer Care team to improve workflows, manage workloads under pressure, and contribute to excellent player experiences across platforms.

Qualifications

• Fluent English (written and spoken) and Ukrainian proficiency.
• French proficiency at Upper-Intermediate or Advanced level is required.
• Basic digital literacy (MS Office, CRM/ticketing tools) or ability to learn them quickly.
• Ability to manage workload, prioritize tasks, and work under pressure.

Responsibilities

• Handle customer requests via tickets, with potential phone support, in English and French.
• Investigate and resolve issues using internal tools and knowledge bases.
• Track, document, and follow up on cases until full resolution.
• Escalate complex or technical cases to relevant teams when needed.
• Identify recurring issues and contribute to improving support processes and templates.

Skills

Fluent English

Ukrainian proficiency

French (upper-intermediate/advanced)

Tools

MS Office

CRM/Ticketing tools

Job description

Gameloft Ukraine is seeking a Customer Care Agent to support Disney Dreamlight Valley players, delivering timely and high-quality resolutions to customer requests. You will handle tickets and occasional phone support in English and French, investigate issues, and document cases for follow-up.

Join a global gaming company and collaborate with the Customer Care team to improve workflows, manage workloads under pressure, and contribute to excellent player experiences across platforms.