Lead Customer Support Agent - Multichannel & Zendesk

Partner Company; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Partner Company in the United States seeks a customer support professional to handle multichannel inquiries and own escalated cases through resolution. You will support high-value players, monitor SLA risks, and complete essential operational tasks.

You will also mentor teammates and share ideas to improve the overall customer experience in a fast-paced, international environment. The role emphasizes ownership, transparency, initiative, and continuous improvement.

Qualifications

• Proven customer support experience with strong written communication.
• Hands-on Zendesk and ticket management skills.
• Adaptability, organization, and interest in team leadership.

Responsibilities

• Handle multichannel inquiries and own escalated cases through resolution.
• Support high-value players, monitor SLA risks, and complete operational tasks.
• Mentor teammates and share ideas to improve customer experience.

Skills

Customer support experience

Strong written communication

Leadership potential

Tools

Zendesk

Job description

Partner Company in the United States seeks a customer support professional to handle multichannel inquiries and own escalated cases through resolution. You will support high-value players, monitor SLA risks, and complete essential operational tasks.

You will also mentor teammates and share ideas to improve the overall customer experience in a fast-paced, international environment. The role emphasizes ownership, transparency, initiative, and continuous improvement.