Remote Multilingual Finance Support Officer – MENA

United States Digital Space LLC; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Remote work

Annual leave

Bonuses

Other allowances

Job summary

XS, a licensed fast-growing Multi-Asset CFD Broker, is hiring a dynamic Customer Support Officer – MENA to join our team of experts and drive client success.

Join a global, multicultural environment where you will respond to inquiries via live chat, email and phone, guide clients, and introduce financial products with excellence.

Fluency in Arabic, English and French is required, and the role offers remote work with competitive remuneration and opportunities for growth.

Qualifications

• Business-related degree and experience.
• Customer service experience required.
• Experience in financial services preferred.
• Ability to work shift rotations is a must.
• Fluency in Arabic, English and French is required.

Responsibilities

• Respond to inquiries via live chat, email and phone.
• Offer guidance and troubleshoot support for clients.
• Provide high-level customer service.
• Introduce financial products and services.
• Coordinate with other departments as needed.
• Identify improvement areas and share feedback.

Skills

Customer service

Multitasking

Communication

Arabic/English/French

Computer literacy

Team collaboration

Education

Business degree or related field

Tools

CRM software

MS Office

Job description

XS, a licensed fast-growing Multi-Asset CFD Broker, is hiring a dynamic Customer Support Officer – MENA to join our team of experts and drive client success.

Join a global, multicultural environment where you will respond to inquiries via live chat, email and phone, guide clients, and introduce financial products with excellence.

Fluency in Arabic, English and French is required, and the role offers remote work with competitive remuneration and opportunities for growth.