German-Speaking Customer Experience Officer

XM; Town of Poland (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remuneration package

Stimulating work environment

Training opportunities

Job summary

XM in the United States is seeking a German-speaking Customer Experience Officer to join our team. You will engage clients via live chat, email and phone, analyze client needs and promote products. The role emphasizes relationship building, cross‑department collaboration and delivering high-level service.

Fluency in German and strong English, plus a business background, are essential. This position offers an attractive remuneration package and opportunities for international training and

Qualifications

• Degree in a business‑related field.
• Client handling experience in financial services is a definite plus.
• Fluent German speaker with excellent oral and written skills in English.

Responsibilities

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and taking actions as required.
• Handle client inquiries appropriately and ensuring that high level service is provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.

Skills

German language

English proficiency

Communication skills

Multitasking

Interpersonal skills

Education

Business degree

Job description

German-Speaking Customer Experience Officer

The role

We are looking for a passionate and self-motivated professional to join our Customer Experience Team!

The main responsibilities of the position include

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and taking actions as required.
• Handle client inquiries appropriately and ensuring that high level service is provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.

Main requirements

• Degree in a business‑related field.
• Client handling experience in the financial services sector is a definite plus.
• Fluent German speaker with excellent oral and written skills in English.
• Ability to multitask and maintain a high-level of organization.
• Outstanding communication and interpersonal skills.
• Valid work permit required.

Benefit from

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Speak Your Strength – Language Proficiency Check
• Show Your Skills – Live Technical Session