Client Relationships Manager

Tickmill; Lebanon (Lebanon County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Birthday benefits

Loyalty benefits

Employee Training & Development

Job summary

Tickmill is seeking a Client Relationship professional to manage relationships with retail and professional clients while driving engagement with our trading platforms. The role focuses on service excellence, retention, and growth through cross-selling opportunities.

Ideal candidates have 1+ year in client support or sales within financial services, fluency in Arabic and English, and strong CRM skills to maintain accurate activity records.

Qualifications

• College or university degree.
• At least 1 year of experience in a Client Relationship, Customer Support, or Sales role, preferably within a regulated financial services company.
• Experience in the Forex, CFD, or online trading industry will be considered an advantage.
• Fluency in both Arabic and English, with excellent written and verbal communication skills.
• Strong interpersonal, communication, organizational, and relationship management skills.

Responsibilities

• Build and maintain strong relationships with existing and new retail and professional clients.
• Serve as the primary point of contact for assigned client portfolios, providing timely and professional support.
• Proactively engage clients to increase platform usage, trading activity, and overall satisfaction.
• Identify opportunities for account growth through cross-selling and upselling relevant products and services.
• Conduct regular client reviews to understand trading needs, business objectives, and potential challenges.
• Monitor client activity and identify at-risk accounts, implementing appropriate retention strategies.
• Coordinate with internal teams to ensure seamless client service.
• Maintain accurate records of client interactions and activities within the CRM system.
• Keep clients informed about company products, platform updates, market events, promotions, and educational resources.
• Gather client feedback and communicate insights to management to improve products, services, and the overall customer experience.
• Ensure all client communications comply with regulatory requirements and internal policies

Skills

Client relationship

CRM systems

Communication

Forex/CFD trading knowledge

Education

College or university degree

Tools

CRM systems

Trading platforms

Job description

Are you looking for the next professional opportunity, that will challenge you and advance your career?

About Tickmill.

Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, andBonds, as well as Exchange Traded DerivativeslikeFutures & Options).

Founded in 2014, the Tickmill Group employs over330 professionals across offices in London, Cyprus,Poland,Estonia,Seychellesand several other locations worldwide.

Our culture is built on trust, transparency, andhigh standards.Webring togetherambitiousprofessionals whoare looking for an environment that supports them todominate in their fields.

Ourdiverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can.

We offer competitive benefits packages, frequentteam initiatives, and opportunities for professional growth.

What does the role look like?

• Build and maintain strong relationships with existing and new retail and professional clients.
• Serve as the primary point of contact for assigned client portfolios, providing timely and professional support.
• Proactively engage clients to increase platform usage, trading activity, and overall satisfaction.
• Identify opportunities for account growth through cross-selling and upselling relevant products and services.
• Conduct regular client reviews to understand trading needs, business objectives, and potential challenges.
• Monitor client activity and identify at-risk accounts, implementing appropriate retention strategies.
• Coordinate with internal teams to ensure seamless client service.
• Maintain accurate records of client interactions and activities within the CRM system.
• Keep clients informed about company products, platform updates, market events, promotions, and educational resources.
• Gather client feedback and communicate insights to management to improve products, services, and the overall customer experience.
• Ensure all client communications comply with regulatory requirements and internal policies

What do you need to succeed in this role?

• College or university degree.
• At least 1 year of experience in a Client Relationship, Customer Support, or Sales role, preferably within a regulated financial services company.
• Experience in the Forex, CFD, or online trading industry will be considered an advantage.
• Fluency in both Arabic and English, with excellent written and verbal communication skills.
• Strong interpersonal, communication, organizational, and relationship management skills.
• Familiarity with trading platforms and CRM systems.
• High level of professionalism, integrity, attention to detail, and a strong work ethic.
• Self-motivated, proactive, with a positive can-do attitude and the ability to work independently as well as part of a team.

By joining us, you can expect:

• Unique Opportunityfor a career in a global, fast-growing company.
• Opportunities tolearn and grow through our “Employee Training & Development program”.
• Birthdayand Loyalty benefits.

What to expect from our recruitment process:

• First interview with hiring managers or HR
• Task assessment
• Final interview with top management