Remote MTM Specialist: Patient Engagement & Care Coordination

Navitus-Health-Solutions-Lumicera-Health-Services; United States; Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

20 days paid time off

4 weeks parental leave

9 paid holidays

401K company match up to 5%

Job summary

Navitus is seeking a Specialist, Clinical Engagement to join the Clinical Engagement Center (CEC). The role focuses on delivering high-quality clinical engagement through MTM, Stars Adherence, health education, and care coordination via telephonic consultations to improve medication adherence and patient outcomes.

You will report to the Supervisor, CEC Operations and work with cross-functional teams to ensure timely access to medications and resources, supporting Navitus’ patient-centered care

Qualifications

• High School diploma or GED required.
• Certified Pharmacy Technician certification required.
• State Pharmacy Technician license required where applicable.
• 3 years of pharmacy support experience or clinical program execution required.
• Strong pharmaceutical knowledge to address inquiries and ensure safe outcomes.
• Ability to communicate clearly with diverse populations and follow workflows and escalation protocols.

Responsibilities

• Independently conduct MTM and Stars Adherence initiatives.
• Proactively outreach to patients to improve engagement and program participation.
• Coordinate patient care to ensure timely access to medications and continuity of therapy.
• Collaborate with CEC team to ensure high-quality clinical services.
• Educate patients on program benefits and adherence, using judgment within protocols.
• Facilitate prescription renewals and day supply requests.

Skills

Empathetic patient support

Excellent communication

Collaborative teamwork

HIPAA knowledge

Education

High School diploma or GED

Certified Pharmacy Technician certification

State Pharmacy Technician license (where applicable)

Job description

Navitus is seeking a Specialist, Clinical Engagement to join the Clinical Engagement Center (CEC). The role focuses on delivering high-quality clinical engagement through MTM, Stars Adherence, health education, and care coordination via telephonic consultations to improve medication adherence and patient outcomes.

You will report to the Supervisor, CEC Operations and work with cross-functional teams to ensure timely access to medications and resources, supporting Navitus’ patient-centered care