Remote MSP Senior Technician — Networks & Systems

TeamLogic IT, Exeter, NH; Portsmouth (NH); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Competitive salary

Dental insurance

Health insurance

Paid time off

Tuition assistance

Training & development

Vision insurance

Job summary

TeamLogic IT is seeking a highly skilled Managed IT Services (MSP) Level 3 Technician based in Portsmouth, New Hampshire. This role requires extensive technical knowledge and excellent problem-solving abilities to support small to medium-sized businesses effectively.

The successful candidate will provide advanced technical support, manage IT projects, and maintain strong client relationships. A Bachelor's degree in a related field and relevant certifications are preferred. Flexibility in working hours and on-site travel is required.

Qualifications

• Minimum of 5 years in IT support, including 2 years in a Level 3 role.
• MSP experience preferred, with relevant certifications.
• Strong knowledge of networking protocols and cybersecurity best practices.

Responsibilities

• Provide advanced technical support for IT systems.
• Design and manage network solutions for clients.
• Perform regular maintenance and upgrades on client systems.
• Maintain relationships with clients through professional support.
• Lead IT projects like system migrations and installations.
• Create detailed documentation for client environments.
• Train and mentor lower-level technicians.
• Ensure compliance with relevant regulations.
• Provide on-call support for critical issues.

Skills

Technical support

Networking and security

Project management

Documentation

Problem-solving

Communication

Customer service

Adaptability

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

VMware

NinjaRMM

SolarWinds

Hudu

Job description

TeamLogic IT is seeking a highly skilled Managed IT Services (MSP) Level 3 Technician based in Portsmouth, New Hampshire. This role requires extensive technical knowledge and excellent problem-solving abilities to support small to medium-sized businesses effectively.

The successful candidate will provide advanced technical support, manage IT projects, and maintain strong client relationships. A Bachelor's degree in a related field and relevant certifications are preferred. Flexibility in working hours and on-site travel is required.