Remote MSP Program Implementation Lead

CAI; Denver (CO); Remote; USD 120,000 - 140,000; Full time

Job summary

CAI is seeking an MSP Program Implementation Manager to lead client programs from discovery through launch and into ongoing operations. You will coordinate cross‑functional teams, translate objectives into concrete implementation plans, and ensure alignment with standards, timelines, and business goals.

The ideal candidate is highly organized, client‑focused, and experienced with MSP programs; Pixid Pro VMS knowledge is a plus.

Qualifications

• Bachelor's degree in Business, Operations, PM, or related field required.
• 4+ years of implementation management or project/program management experience.
• Experience leading multi-stakeholder client implementations from discovery through launch.
• Experience with MSP programs; public-sector is a plus.

Responsibilities

• Lead client discovery and implementation planning
• Translate client requirements into clear implementation plans, timelines, milestones, and deliverables
• Establish project structure, stakeholder responsibilities, communication cadence, and key milestones
• Align implementation activities with standards and client-specific requirements
• Identify dependencies and potential challenges early and incorporate them into planning
• Lead implementations from initiation through launch and transition to ongoing operations
• Coordinate activities across internal teams, clients, and external stakeholders
• Manage project plans, milestones, deliverables, actions, and dependencies
• Facilitate meetings and ensure follow-up actions are completed
• Monitor progress against timelines and address barriers to execution
• Maintain alignment between client expectations and project objectives
• Coordinate launch activities and transition to ongoing program operations

Skills

Project management

Stakeholder management

Client-facing communication

Time management

Education

Bachelor's degree in Business, Operations, Project Management, or related field

Tools

Microsoft Project

Microsoft Office

AI tools

Pixid Pro VMS

Job description

CAI is seeking an MSP Program Implementation Manager to lead client programs from discovery through launch and into ongoing operations. You will coordinate cross‑functional teams, translate objectives into concrete implementation plans, and ensure alignment with standards, timelines, and business goals.

The ideal candidate is highly organized, client‑focused, and experienced with MSP programs; Pixid Pro VMS knowledge is a plus.