MSP Program Implementation Manager

cai; Pennsylvania; Remote; USD 95,000 - 140,000; Full time

Job summary

CAI is seeking an MSP Program Implementation Manager to lead client programs from discovery through launch and transition to ongoing operations. You will partner with clients to understand objectives, develop implementation plans, and coordinate cross-functional teams to ensure alignment with standards, timelines, and business goals.

The ideal candidate has 4+ years of implementation or program-management experience, MSP program exposure, and strong planning, communication, and

Qualifications

• Bachelor's degree in Business, Operations, Project Management, or a related field.
• 4+ years of experience in implementation management, project management, program management, consulting, or a related discipline.
• Demonstrated experience leading complex, multi-stakeholder client implementations from discovery through launch.
• Experience with MSP programs.
• Strong project planning, organizational, and execution skills with the ability to manage multiple priorities and stakeholders.
• Demonstrated ability to independently drive projects forward and maintain accountability for timelines and deliverables.
• Strong client-facing, communication, presentation, facilitation, and relationship management skills.
• Experience managing project risks, issues, dependencies, and competing priorities.

Responsibilities

• Lead client discovery and planning to translate requirements into plans, timelines, milestones, and deliverables.
• Coordinate cross-functional teams to advance implementations.
• Manage project plans, milestones, and deliverables.
• Facilitate meetings and ensure follow-up actions.
• Monitor progress against timelines and address barriers to execution.
• Maintain alignment between client expectations and project objectives.
• Coordinate launch activities and transition to ongoing operations.
• Capture lessons learned for future implementations.

Skills

Project management

Stakeholder management

Client-facing

Cross-functional leadership

Risk management

Communication

Education

Bachelor's degree

Tools

Pixid Pro VMS

Job description

MSP Program Implementation Manager

Req number: R8726

Employment type: Full time

Worksite flexibility: Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated MSP Program Implementation Manager ready to take us to the next level! If you have experience leading the implementation of client programs from initial discovery through launch and are looking for your next career move,

Job Description

As an MSP Program Implementation Manager at CAI, you will lead the implementation of client programs from initial discovery through launch and transition to ongoing operations. You will work directly with clients to understand their objectives and requirements, develop and manage implementation plans, and coordinate cross-functional teams, serving as the central point of coordination that keeps each implementation aligned with client expectations, established standards, timelines, and business objectives. The ideal candidate is an experienced implementation professional who is highly organized, client-focused, and comfortable leading complex initiatives across multiple stakeholders. Experience with MSP programs is required; experience with Pixid Pro VMS (formerly Vector) and in public-sector environments is a plus. This position will be full-time and remote.

What You'll Do

Client Discovery & Implementation Planning

• Lead client discovery and working sessions to understand objectives, requirements, priorities, and implementation considerations
• Translate client requirements into clear implementation plans, timelines, milestones, and deliverables
• Establish project structure, stakeholder responsibilities, communication cadence, and key milestones
• Align implementation activities with established standards and client-specific requirements
• Identify dependencies and potential challenges early and incorporate them into implementation planning

Implementation Management

• Lead assigned implementations from initiation through launch and transition to ongoing operations
• Coordinate activities across internal teams, clients, and external stakeholders to keep implementations moving forward
• Manage project plans, milestones, deliverables, actions, and dependencies
• Facilitate meetings and working sessions and ensure follow-up actions are completed
• Monitor progress against established timelines and proactively address barriers to execution
• Maintain alignment between client expectations, implementation requirements, and project objectives

Risk & Issue Management

• Identify and manage risks, issues, dependencies, and decisions throughout the implementation
• Develop appropriate actions to address challenges and drive resolution with responsible stakeholders
• Escalate matters requiring leadership attention or decisions
• Maintain clear visibility into implementation status and emerging concerns

Launch & Transition

• Coordinate activities required to prepare the client and internal teams for program launch
• Monitor outstanding items and drive completion of key launch activities
• Support successful transition from implementation into ongoing program operations
• Capture lessons learned and identify opportunities to improve future implementations

Client & Cross-Functional Collaboration

• Establish strong working relationships with client stakeholders and internal teams, serving as a trusted implementation partner throughout the engagement
• Partner with Account Management, Operations, Technology, Product, Finance, and other functional teams as needed
• Communicate project status, risks, decisions, and priorities clearly to stakeholders at varying levels
• Facilitate alignment across stakeholders and drive timely decisions and action

What You'll Need

• Bachelor's degree in Business, Operations, Project Management, or a related field
• 4+ years of experience in implementation management, project management, program management, consulting, or a related discipline
• Demonstrated experience leading complex, multi-stakeholder client implementations from discovery through launch
• Experience with MSP programs
• Strong project planning, organizational, and execution skills with the ability to manage multiple priorities and stakeholders
• Demonstrated ability to independently drive projects forward and maintain accountability for timelines and deliverables
• Strong client-facing, communication, presentation, facilitation, and relationship management skills
• Experience managing project risks, issues, dependencies, and competing priorities
• Ability to understand complex busine