Remote MSP Program Implementation Lead

CAI; Topeka (KS); Remote; USD 120,000 - 140,000; Full time

Job summary

CAI is seeking an MSP Program Implementation Manager to lead client program implementations from discovery through launch and into ongoing operations. You will coordinate cross-functional teams, align with client objectives, and manage timelines and milestones to ensure successful program outcomes.

The ideal candidate has 4+ years in implementation or program management, MSP program experience, and strong planning and client-facing skills.

Qualifications

• Bachelor's degree in Business, Operations, Project Management, or related field.
• 4+ years of experience in implementation management, project management, program management, consulting, or related discipline.
• Experience leading complex, multi-stakeholder client implementations from discovery through launch.
• Experience with MSP programs.
• Strong project planning, organizational, and execution skills.

Responsibilities

• Lead client discovery and working sessions to understand objectives, requirements, priorities, and implementation considerations
• Translate client requirements into clear implementation plans, timelines, milestones, and deliverables
• Establish project structure, stakeholder responsibilities, communication cadence, and key milestones
• Align implementation activities with established standards and client-specific requirements
• Identify dependencies and potential challenges early and incorporate them into implementation planning
• Lead assigned implementations from initiation through launch and transition to ongoing operations
• Coordinate activities across internal teams, clients, and external stakeholders to keep implementations moving forward
• Manage project plans, milestones, deliverables, actions, and dependencies
• Facilitate meetings and follow-up actions and ensure follow-up
• Monitor progress against timelines and address barriers to execution
• Maintain alignment between client expectations, implementation requirements, and project objectives
• Coordinate launch and transition activities and capture lessons learned

Skills

MSP programs

Project planning

Stakeholder management

Client management

Cross-functional collaboration

Education

Bachelor's degree in Business, Operations, PM

Tools

Microsoft Project (MPP)

Microsoft Office

Pixid Pro VMS

AI tools

Job description

CAI is seeking an MSP Program Implementation Manager to lead client program implementations from discovery through launch and into ongoing operations. You will coordinate cross-functional teams, align with client objectives, and manage timelines and milestones to ensure successful program outcomes.

The ideal candidate has 4+ years in implementation or program management, MSP program experience, and strong planning and client-facing skills.