Remote MSP Program Implementation Lead

cai; Pennsylvania; Remote; USD 95,000 - 140,000; Full time

Job summary

CAI is seeking an MSP Program Implementation Manager to lead client programs from discovery through launch and transition to ongoing operations. You will partner with clients to understand objectives, develop implementation plans, and coordinate cross-functional teams to ensure alignment with standards, timelines, and business goals.

The ideal candidate has 4+ years of implementation or program-management experience, MSP program exposure, and strong planning, communication, and

Qualifications

• Bachelor's degree in Business, Operations, Project Management, or a related field.
• 4+ years of experience in implementation management, project management, program management, consulting, or a related discipline.
• Demonstrated experience leading complex, multi-stakeholder client implementations from discovery through launch.
• Experience with MSP programs.
• Strong project planning, organizational, and execution skills with the ability to manage multiple priorities and stakeholders.
• Demonstrated ability to independently drive projects forward and maintain accountability for timelines and deliverables.
• Strong client-facing, communication, presentation, facilitation, and relationship management skills.
• Experience managing project risks, issues, dependencies, and competing priorities.

Responsibilities

• Lead client discovery and planning to translate requirements into plans, timelines, milestones, and deliverables.
• Coordinate cross-functional teams to advance implementations.
• Manage project plans, milestones, and deliverables.
• Facilitate meetings and ensure follow-up actions.
• Monitor progress against timelines and address barriers to execution.
• Maintain alignment between client expectations and project objectives.
• Coordinate launch activities and transition to ongoing operations.
• Capture lessons learned for future implementations.

Skills

Project management

Stakeholder management

Client-facing

Cross-functional leadership

Risk management

Communication

Education

Bachelor's degree

Tools

Pixid Pro VMS

Job description

CAI is seeking an MSP Program Implementation Manager to lead client programs from discovery through launch and transition to ongoing operations. You will partner with clients to understand objectives, develop implementation plans, and coordinate cross-functional teams to ensure alignment with standards, timelines, and business goals.

The ideal candidate has 4+ years of implementation or program-management experience, MSP program exposure, and strong planning, communication, and