Remote MSP Program Delivery Lead

CAI; City of Albany (NY); A distancia; USD 120.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

401k retirement plan

Paid time off

Descripción de la vacante

CAI is seeking an MSP Program Implementation Manager to lead client program deployments from discovery to launch and ongoing operations. This remote role focuses on aligning client objectives with standards, timelines, and business goals.

The ideal candidate brings 4+ years in implementation or program management, strong multi-stakeholder leadership, and MSP program expertise. Experience with Pixid Pro VMS and public-sector projects is a plus.

Formación

• Bachelor's degree in Business, Operations, Project Management, or a related field.
• 4+ years of experience in implementation management, project management, program management, or a related discipline.
• Demonstrated experience leading complex, multi-stakeholder client implementations from discovery through launch.
• Experience with MSP programs.
• Strong planning, organizational, and execution skills with ability to manage multiple priorities.

Responsabilidades

• Lead client discovery and implementation planning with objectives, requirements, and milestones.
• Translate requirements into clear implementation plans, timelines, and deliverables.
• Coordinate cross-functional teams and stakeholders throughout implementation.
• Manage risks, issues, dependencies, and decisions, escalating when needed.
• Monitor progress vs. timelines and ensure action follow-up.
• Roll out launch activities and support transition to operations.

Conocimientos

Project management

Stakeholder management

Client-facing communication

Risk & issue management

Planning & scheduling

Educación

Bachelor's degree in Business/Operations/Project Management

Herramientas

Pixid Pro VMS

Microsoft Project

Microsoft Office

AI tools

Descripción del empleo

CAI is seeking an MSP Program Implementation Manager to lead client program deployments from discovery to launch and ongoing operations. This remote role focuses on aligning client objectives with standards, timelines, and business goals.

The ideal candidate brings 4+ years in implementation or program management, strong multi-stakeholder leadership, and MSP program expertise. Experience with Pixid Pro VMS and public-sector projects is a plus.