Remote MSP Level 1 IT Technician | SMB Support & Security

TeamLogic IT, Inc.; Kansas City (MO); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Dental insurance

Vision insurance

Paid time off

Job summary

TeamLogic IT, Inc. is seeking a Managed IT Services Level 1 Technician in Kansas City, MO. The successful candidate will provide technical support to small to medium-sized businesses (SMBs), requiring a strong IT background and exceptional problem-solving skills.

The role involves remote support with some on-site visits, fostering a collaborative team culture. Candidates should have a degree in IT, proficiency in Windows and macOS, and a commitment to customer satisfaction.

Qualifications

• Prior experience in an MSP or IT support environment.
• Relevant certifications such as CompTIA A+, Network+.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide remote and on-site technical support to SMB clients.
• Perform routine maintenance tasks on client systems.
• Act as the first point of contact for IT-related incidents.
• Create and maintain detailed documentation of client systems.
• Implement and monitor security measures to protect client data.

Skills

Proficiency in Windows and macOS

Strong analytical skills

Excellent communication skills

Customer-focused approach

Education

Degree in Information Technology or Computer Science

Tools

RMM tools like NinjaRMM

Ticketing systems such as Zendesk

Job description

TeamLogic IT, Inc. is seeking a Managed IT Services Level 1 Technician in Kansas City, MO. The successful candidate will provide technical support to small to medium-sized businesses (SMBs), requiring a strong IT background and exceptional problem-solving skills.

The role involves remote support with some on-site visits, fostering a collaborative team culture. Candidates should have a degree in IT, proficiency in Windows and macOS, and a commitment to customer satisfaction.