MSP IT Support Technician — Remote & On-site

TeamLogic IT, Fort Lauderdale, FL; Fort Lauderdale (FL); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Training & development

Paid time off

Profit sharing

Job summary

A leading Managed Services Provider is seeking a Managed IT Services (MSP) Level 1 Technician in Fort Lauderdale, FL. This role requires exceptional problem-solving skills and a strong IT foundation to deliver high-quality support to small to medium-sized businesses. Candidates should have a degree in IT or a related field and prior experience in IT support. The position offers competitive compensation, performance-based bonuses, and opportunities for professional development and career advancement.

Qualifications

• Prior experience in an MSP or IT support environment, preferable with SMB clients (minimum 24 months).
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong analytical and troubleshooting skills.

Responsibilities

• Provide remote and on-site technical support to SMB clients.
• Perform routine maintenance tasks on client systems.
• Communicate with clients about incident status and satisfaction.

Skills

Technical Support

Windows and macOS proficiency

Problem-Solving

Customer Service

Communication

Education

Degree in Information Technology or related field

Tools

Remote Monitoring and Management (RMM) tools

Ticketing Systems

Job description

A leading Managed Services Provider is seeking a Managed IT Services (MSP) Level 1 Technician in Fort Lauderdale, FL. This role requires exceptional problem-solving skills and a strong IT foundation to deliver high-quality support to small to medium-sized businesses. Candidates should have a degree in IT or a related field and prior experience in IT support. The position offers competitive compensation, performance-based bonuses, and opportunities for professional development and career advancement.