MSP Level 2 Technician: Hybrid Onsite/Remote Support

TeamLogic IT, Miami, FL; Miami (FL); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Professional development reimbursement

Career advancement opportunities

Job summary

A dynamic IT services company in Miami is seeking a Managed IT Services Level 2 Technician to provide exceptional technical support to small to medium-sized businesses. This role requires strong technical skills, a commitment to customer service, and the ability to efficiently troubleshoot complex issues. The ideal candidate will have a background in IT with relevant certifications and will be responsible for network management, security solutions, and client communication. Join a supportive team and contribute to the success of diverse projects while enjoying growth opportunities.

Qualifications

• 3-5 years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with firewalls and antivirus solutions.

Responsibilities

• Provide advanced technical support to clients.
• Manage and maintain client networks.
• Implement and manage security solutions.

Skills

Technical troubleshooting

Customer service

Network administration

Security management

Problem-solving

Communication

Education

Degree in IT, Computer Science or related field

Relevant certifications (CompTIA A+, Network+)

Tools

Microsoft Office 365

Active Directory

VMware

Hyper-V

RMM tools

Ticketing systems

Job description

A dynamic IT services company in Miami is seeking a Managed IT Services Level 2 Technician to provide exceptional technical support to small to medium-sized businesses. This role requires strong technical skills, a commitment to customer service, and the ability to efficiently troubleshoot complex issues. The ideal candidate will have a background in IT with relevant certifications and will be responsible for network management, security solutions, and client communication. Join a supportive team and contribute to the success of diverse projects while enjoying growth opportunities.