Senior MSP Account Director (Remote)

Velocity1 Technologies, LLC; Madison (AL); Hybrid; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Velocity1 Technologies, LLC is seeking a Senior Account Manager to serve as the primary liaison between the company and its key clients. The role focuses on understanding client needs, aligning MSP services to business goals, and driving revenue expansion through strategic account management.

The ideal candidate will have deep knowledge of MSP services, cloud computing, cybersecurity, IT infrastructure, and managed support, with a background in client relationship management and IT sales.

Qualifikationen

• 3+ years of account management experience in the MSP, IT services, or technology sector.
• Strong background in client relationship management and IT service sales.
• High School diploma or equivalent.

Aufgaben

• Develop and nurture long-term relationships with clients to ensure retention, satisfaction, and business growth.
• Act as the primary point of contact for client escalations, ensuring timely issue resolution and service excellence.
• Identify opportunities for service expansion, including upselling and cross-selling of MSP solutions.
• Partner with internal teams (technical support, project management, and sales) to ensure seamless service delivery.
• Conduct regular business reviews with clients, providing performance insights and proactive recommendations.
• Stay informed about industry trends and emerging technologies, advising clients on best practices and IT strategies.
• Monitor contract renewals, ensuring timely communication and negotiation of terms.
• Assist in the development of customized IT roadmaps for clients to enhance their operational efficiency.
• Represent the company at industry conferences, networking events, and client meetings.
• Maintain accurate client records, contracts, and account activities in allVelocity1 systems.
• Holding a working understanding of allVelocity1 technology tools and solutions.

Kenntnisse

Communication

Customer Service

Multitasking

Self-Management

Strategic Planning

Ausbildung

Bachelor's or better in General Studies

High School or better in N/A

Jobbeschreibung

Velocity1 Technologies, LLC is seeking a Senior Account Manager to serve as the primary liaison between the company and its key clients. The role focuses on understanding client needs, aligning MSP services to business goals, and driving revenue expansion through strategic account management.

The ideal candidate will have deep knowledge of MSP services, cloud computing, cybersecurity, IT infrastructure, and managed support, with a background in client relationship management and IT sales.