Remote-Ready Senior MSP Account Manager

RJ Young Company; Madison (AL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Velocity1 seeks a Senior Account Manager to be the primary liaison with key clients, aligning MSP services to business goals and driving revenue growth through strategic account management.

You will nurture relationships, resolve escalations, identify upsell opportunities, and coordinate with technical, project management, and sales teams to ensure outstanding service. Travel 20–30%; remote work flexibility with standard business hours.

Qualifications

• 3+ years of account management experience in the MSP, IT services, or technology sector.
• Strong background in client relationship management and IT service sales.
• Hands-on experience with MSP service models and IT solution consulting.

Responsibilities

• Develop and nurture long-term relationships with clients to ensure retention, satisfaction, and business growth.
• Act as the primary point of contact for client escalations, ensuring timely issue resolution and service excellence.
• Identify opportunities for service expansion, including upselling and cross-selling of MSP solutions.
• Partner with internal teams (technical support, project management, and sales) to ensure seamless service delivery.
• Conduct regular business reviews with clients, providing performance insights and proactive recommendations.
• Stay informed about industry trends and emerging technologies, advising clients on best practices and IT strategies.
• Monitor contract renewals, ensuring timely communication and negotiation of terms.
• Assist in the development of customized IT roadmaps for clients to enhance their operational efficiency.
• Represent the company at industry conferences, networking events, and client meetings.
• Maintain accurate client records, contracts, and account activities in allVelocity1 systems.
• Hold a working understanding of allVelocity1 technology tools and solutions.

Skills

Communication

Customer Service

Multitasking

Self-Management

Strategic Planning

Education

Bachelor's degree or higher in General Studies

High School diploma or equivalent

Job description

Velocity1 seeks a Senior Account Manager to be the primary liaison with key clients, aligning MSP services to business goals and driving revenue growth through strategic account management.

You will nurture relationships, resolve escalations, identify upsell opportunities, and coordinate with technical, project management, and sales teams to ensure outstanding service. Travel 20–30%; remote work flexibility with standard business hours.