Remote MR/CT Imaging Support Engineer

Siemens Healthineers AG; Cary (NC); Remote; USD 76,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick time

Job summary

Siemens Healthineers AG in the United States is seeking an experienced Remote Support Specialist 3 for MR/CT systems. You will provide remote technical support to Customers and Service Engineers servicing Siemens MR and CT equipment, use remote diagnostics to troubleshoot issues, and follow escalation processes to drive effective solutions.

This role requires an Associates degree or 2 years of vocational technical training, 8+ years of MR experience, strong English business proficiency, and

Qualifications

• Associates degree or 2 years of vocational technical training required.
• More than 8 years’ experience working on MR systems.
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services.
• Good communication skills.
• English business proficiency required.

Responsibilities

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR and CT equipment.
• Dispatch notifications to CSEs and provide quality action plans.
• Use remote diagnostics to troubleshoot and resolve technical issues.
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required (internationally at times).
• Provide feedback to the factory regarding system performance.

Skills

MR/CT troubleshooting

Remote diagnostics

English proficiency

Communication skills

Education

Associate degree / Vocational training

Tools

Siemens Remote Services

Job description

Siemens Healthineers AG in the United States is seeking an experienced Remote Support Specialist 3 for MR/CT systems. You will provide remote technical support to Customers and Service Engineers servicing Siemens MR and CT equipment, use remote diagnostics to troubleshoot issues, and follow escalation processes to drive effective solutions.

This role requires an Associates degree or 2 years of vocational technical training, 8+ years of MR experience, strong English business proficiency, and