Remote MR/CT Support Engineer — Nights

onehealthineers; United States; Remote; USD 76,000 - 104,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) retirement plan

Paid parking/public transportation

Paid time off

International travel opportunities

Job summary

Siemens Healthineers is seeking a Remote Support Specialist 3 - MR/CT to provide remote technical support to Customers and Service Engineers servicing Siemens MR and CT equipment. The role requires troubleshooting experience in MR/CT systems and English business proficiency.

The position involves using remote diagnostics, dispatching notifications, following escalation processes, and international travel for on-site repairs as needed (Canada and Latin America).

Qualifications

• Associates degree or 2 years of vocational technical training required.
• More than 8 years' experience working on MR systems
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services
• Good communication skills
• English business proficiency required
• Shift will be Sunday through Thursday from 2200 to 0630 - 8 hours per day - East Coast U.S. Time

Responsibilities

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR and CT equipment.
• Dispatch notifications to CSE's and provide quality action plans
• Use remote diagnostics to troubleshoot and resolve technical issues
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America)
• Provide feedback to the factory regarding system performance

Skills

MR/CT troubleshooting

Remote diagnostics

Technical support

English (business)

Communication skills

Education

Associates degree or 2 years vocational technical training

Tools

Siemens Remote Services

Job description

Siemens Healthineers is seeking a Remote Support Specialist 3 - MR/CT to provide remote technical support to Customers and Service Engineers servicing Siemens MR and CT equipment. The role requires troubleshooting experience in MR/CT systems and English business proficiency.

The position involves using remote diagnostics, dispatching notifications, following escalation processes, and international travel for on-site repairs as needed (Canada and Latin America).