Remote Support Specialist - MR/CT Medical Imaging - 3rd Shift

onehealthineers; United States; Remote; USD 76,000 - 104,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) retirement plan

Paid parking/public transportation

Paid time off

International travel opportunities

Job summary

Siemens Healthineers is seeking a Remote Support Specialist 3 - MR/CT to provide remote technical support to Customers and Service Engineers servicing Siemens MR and CT equipment. The role requires troubleshooting experience in MR/CT systems and English business proficiency.

The position involves using remote diagnostics, dispatching notifications, following escalation processes, and international travel for on-site repairs as needed (Canada and Latin America).

Qualifications

• Associates degree or 2 years of vocational technical training required.
• More than 8 years' experience working on MR systems
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services
• Good communication skills
• English business proficiency required
• Shift will be Sunday through Thursday from 2200 to 0630 - 8 hours per day - East Coast U.S. Time

Responsibilities

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR and CT equipment.
• Dispatch notifications to CSE's and provide quality action plans
• Use remote diagnostics to troubleshoot and resolve technical issues
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America)
• Provide feedback to the factory regarding system performance

Skills

MR/CT troubleshooting

Remote diagnostics

Technical support

English (business)

Communication skills

Education

Associates degree or 2 years vocational technical training

Tools

Siemens Remote Services

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This is a role that requires troubleshooting experience in Magnetic Resonance/Computerized Tomography as an engineer in Medical Imaging. This is not an IT/Helpdesk or Clinical role.

Resumes should be submitted in English.

This role is well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Specialist 3 - MR/CT, you will be responsible for :

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR and CT equipment.
• Dispatch notifications to CSE's and provide quality action plans
• Use remote diagnostics to troubleshoot and resolve technical issues
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America)
• Provide feedback to the factory regarding system performance

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• Provide product support either remotely or on-site.
• Share expert advice, training, and technical assistance to support staff and train lower-level employees.
• Successfully demonstrates leading-edge or extensive knowledge in a technical specialty
• Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.

Your Expertise:

• Associates degree or 2 years of vocational technical training required.
• More than 8 years' experience working on MR systems
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services
• Good communication skills
• English business proficiency required
• Shift will be Sunday through Thursday from 2200 to 0630 - 8 hours per day - East Cost U.S. Time

Who we are :

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here .

The base pay range for this position is:

$75,660 - $104,027

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement:

Siemens Healthineers is an Equal Opportunity and Aff… encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more, click here .

Reasonable Accommodations:

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provi