Senior MR Remote Support Engineer

Siemens Healthineers; Cary (NC); Remote; USD 76,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Parking/Transit paid

Paid time off

Paid sick leave

Job summary

Siemens Healthineers in North Carolina is seeking a Remote Support Specialist 3 - MR to provide remote technical support for MR systems, coordinate with Customer Service Engineers, and assist with on-site repairs as needed.

The role emphasizes troubleshooting via Siemens Remote Services, clear communication, and escalation management to ensure customer satisfaction. Shift: Fri-Mon 07:30–16:30, 10-hour days.

Qualifications

• Associates degree or 2 years of vocational technical training required.
• More than 8 years' experience working on MR systems.
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services.
• Good communication skills.
• Shift will be Friday through Monday from 0730 to 1630 - 10 hours per day.

Responsibilities

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment.
• Dispatch notifications to CSE's and provide quality action plans
• Use remote diagnostics to troubleshoot and resolve technical issues
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required. (internationally at times -Canada and Latin America)
• Provide feedback to the factory regarding system performance
• Provide product support either remotely or on-site.
• Share expert advice, training, and technical assistance to support staff and train lower-level employees.
• Successfully demonstrates leading-edge or extensive knowledge in a technical specialty
• Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.

Skills

MR systems experience

Remote diagnostics

Communication skills

Siemens Remote Services

Education

Associates degree or 2 years vocational technical training

MR systems experience

Job description

Siemens Healthineers in North Carolina is seeking a Remote Support Specialist 3 - MR to provide remote technical support for MR systems, coordinate with Customer Service Engineers, and assist with on-site repairs as needed.

The role emphasizes troubleshooting via Siemens Remote Services, clear communication, and escalation management to ensure customer satisfaction. Shift: Fri-Mon 07:30–16:30, 10-hour days.