MR/CT Remote Support Engineer - Global Travel

563d Siemens Medical Solutions USA, Inc.; California (MO); Remote; USD 76,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers is seeking a Remote Support Specialist 3 – MR/CT to provide expert remote technical support for MRI and CT systems. You will troubleshoot using Siemens Remote Services, coordinate with CSEs, and guide field actions to resolve issues while maintaining customer satisfaction.

The role requires 8+ years of MR experience, strong communication skills, and English business proficiency, with occasional international travel (Canada/Latin America) and a Sunday-Thursday night shift on

Qualifications

• Associates degree or 2 years of vocational technical training required.
• More than 8 years’ experience working on MR systems.
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services.
• Good communication skills.
• English business proficiency required.

Responsibilities

• Provide remote technical support to Customers and CSEs servicing Siemens MR and CT equipment.
• Dispatch notifications to CSEs and provide quality action plans.
• Use remote diagnostics to troubleshoot and resolve technical issues.
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required (internationally at times – Canada and Latin America).
• Provide feedback to the factory regarding system performance.
• Provide product support either remotely or on-site.
• Share expert advice, training, and technical assistance to support staff and train lower-level employees.
• Monitor the ongoing field actions and manage the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.

Skills

Good communication

English proficiency

Education

Associates degree or 2 years vocational training

Tools

Siemens Remote Services

Job description

Siemens Healthineers is seeking a Remote Support Specialist 3 – MR/CT to provide expert remote technical support for MRI and CT systems. You will troubleshoot using Siemens Remote Services, coordinate with CSEs, and guide field actions to resolve issues while maintaining customer satisfaction.

The role requires 8+ years of MR experience, strong communication skills, and English business proficiency, with occasional international travel (Canada/Latin America) and a Sunday-Thursday night shift on