MR/CT Remote Support Engineer

NCBiotech; Cary, Northern (NC, KY); Hybrid; USD 76,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Paid sick time

Job summary

Siemens Healthineers is seeking a Remote Support Specialist 3 – MR/CT to join our global medical-imaging team. You will provide remote technical support to Customers and Service Engineers, troubleshoot with remote diagnostics, and follow escalation processes to drive timely solutions.

The position requires more than 8 years of MR systems experience, an associate degree or equivalent vocational training, and strong English business proficiency.

Qualifications

• Associates degree or 2 years of vocational technical training required.
• More than 8 years’ experience working on MR systems.
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services.
• Good communication skills.
• English business proficiency required.

Responsibilities

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR and CT equipment.
• Dispatch notifications to CSE's and provide quality action plans.
• Use remote diagnostics to troubleshoot and resolve technical issues.
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America)
• Provide feedback to the factory regarding system performance.

Skills

MR systems

Remote troubleshooting

Siemens Remote Services

English (business)

Communication

Technical training

Education

Associates degree or vocational training

Job description

Siemens Healthineers is seeking a Remote Support Specialist 3 – MR/CT to join our global medical-imaging team. You will provide remote technical support to Customers and Service Engineers, troubleshoot with remote diagnostics, and follow escalation processes to drive timely solutions.

The position requires more than 8 years of MR systems experience, an associate degree or equivalent vocational training, and strong English business proficiency.