Remote MQ Complaint Management & Data Analyst

Siemens Healthineers in; Cary (NC); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

401(k) retirement plan

life insurance

long-term and short-term disability

paid parking/public transportation

paid time off

paid sick and safe time

Job summary

Siemens Healthineers MQ Complaint Management Specialist (Remote, Finance) reviews escalated files, coordinates with complainants and field personnel, and documents details in MQ systems to support compliant processes.

The role analyzes data, creates reports, and trains new hires, maintaining documentation and ensuring adherence to quality and regulatory standards. SAP experience is required for this position.

Qualifications

• Experience reviewing detailed records, complaint files, quality documentation, or similar case-management information.
• Strong attention to detail and commitment to complete and accurate documentation.
• Ability to manage a high-volume workload while meeting deadlines and maintaining quality.
• Excellent written and verbal communication skills with stakeholders.
• Ability to learn and use multiple software applications and workflows.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience collecting, organizing, verifying, and analyzing data.
• Experience training employees or supporting system/process implementations is a plus.

Responsibilities

• Serve as a subject matter expert for MQ processes, workflows, systems, and requirements.
• Review escalated complaint files for completeness, accuracy, and compliance.
• Identify missing information and contact stakeholders to obtain details.
• Document collected information within complaint-management systems.
• Pull and monitor MQ reports daily.
• Track new and open MQ tickets and ensure timely resolution.
• Maintain accurate documentation to keep workflows efficient.
• Collect, organize, verify, and analyze MQ-related data.
• Conduct special research and verification projects as needed.
• Identify gaps or risks and escalate to stakeholders.
• Support field personnel to ensure documentation accuracy.
• Maintain confidentiality and comply with quality and regulatory requirements.
• Lead MQ process training for new hires and updates.

Skills

Attention to detail

Communication skills

High-volume workload management

Independent work

Organizational skills

Tools

SAP

MQ system

Job description

Siemens Healthineers MQ Complaint Management Specialist (Remote, Finance) reviews escalated files, coordinates with complainants and field personnel, and documents details in MQ systems to support compliant processes.

The role analyzes data, creates reports, and trains new hires, maintaining documentation and ensuring adherence to quality and regulatory standards. SAP experience is required for this position.