QA Complaints Analyst: Quality Assurance & Investigations

QRC Group, Inc; Juncos (PR); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

QRC Group, LLC is seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring product quality system elements are measured to support improvements.

The role requires 2–4 years of related experience, English and Spanish bilingualism, and the ability to work all shifts in a U.S. environment. You will monitor complaints, support QA investigations, and help ensure regulatory compliance.

Formación

• Bachelor’s degree or equivalent (related field).
• 2–4 years of related professional experience.
• Experience with quality investigations and complaint handling is highly preferred.
• Bilingual proficiency in English and Spanish.
• Must be available to work all shifts.

Responsabilidades

• Monitors and tracks sources of quality detractors using the service and complaint databases.
• Ensures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.
• Develops solutions to database problems of moderate scope and complexity.
• Writes and assists others in writing standard operating procedures.
• Generates and identifies significant trends and reports them to management and appropriate cross functional teams.
• Provides advanced technical assistance in the use of information mapping technology.
• Provides support to product review and release functions.
• Generates moderately complex statistical summaries.
• Provides support to good manufacturing practice auditing.

Conocimientos

Quality investigations

Complaint handling

Bilingual English/Spanish

Shift flexibility

Educación

Bachelor’s degree or related field

Descripción del empleo

QRC Group, LLC is seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring product quality system elements are measured to support improvements.

The role requires 2–4 years of related experience, English and Spanish bilingualism, and the ability to work all shifts in a U.S. environment. You will monitor complaints, support QA investigations, and help ensure regulatory compliance.