QA Complaints Specialist - Customer Liaison (1st Shift)

MillenniumSoft Inc; Sparks Corner (MD); On-site; USD 28,000 - 34,000; Full time

Job summary

MillenniumSoft Inc is seeking an Entry-Level Quality Assurance Complaints Handling Specialist in Sparks, MD for a 6-month contract. The role involves interacting with customers, processing inquiries, and supporting field actions under the PMQ Field Action Manager. It requires strong communication and documentation skills, with a focus on patient safety and regulatory compliance.

Workdays are Monday to Friday, 8am–5pm, 40 hours per week. The pay rate is $20–$25 per hour on a W2 contract basis.

Qualifications

• Experience interpreting medical terminology and standards.
• Ability to handle complex customer inquiries with professionalism.
• Strong attention to detail and data/documentation accuracy.
• Familiarity with recalls, CAPA and quality systems is a plus.

Responsibilities

• Interact with customers to provide and process information regarding products and services.
• Act as liaison supporting customers across departments to meet goals and maintain policies.
• Create cases for complex scenarios and handle escalated inquiries.
• Maintain recall and corrective action documentation and communicate with Quality Team.

Skills

Quality Assurance

Customer service

Regulatory knowledge

Communication skills

Documentation

Problem solving

Education

High School Diploma or associate degree

BA or BS degree preferred

Job description

MillenniumSoft Inc is seeking an Entry-Level Quality Assurance Complaints Handling Specialist in Sparks, MD for a 6-month contract. The role involves interacting with customers, processing inquiries, and supporting field actions under the PMQ Field Action Manager. It requires strong communication and documentation skills, with a focus on patient safety and regulatory compliance.

Workdays are Monday to Friday, 8am–5pm, 40 hours per week. The pay rate is $20–$25 per hour on a W2 contract basis.