QA Complaints Analyst

QRC Group, Inc; Juncos (PR); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

QRC Group, LLC is seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring product quality system elements are measured to support improvements.

The role requires 2–4 years of related experience, English and Spanish bilingualism, and the ability to work all shifts in a U.S. environment. You will monitor complaints, support QA investigations, and help ensure regulatory compliance.

Qualifikationen

• Bachelor’s degree or equivalent (related field).
• 2–4 years of related professional experience.
• Experience with quality investigations and complaint handling is highly preferred.
• Bilingual proficiency in English and Spanish.
• Must be available to work all shifts.

Aufgaben

• Monitors and tracks sources of quality detractors using the service and complaint databases.
• Ensures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.
• Develops solutions to database problems of moderate scope and complexity.
• Writes and assists others in writing standard operating procedures.
• Generates and identifies significant trends and reports them to management and appropriate cross functional teams.
• Provides advanced technical assistance in the use of information mapping technology.
• Provides support to product review and release functions.
• Generates moderately complex statistical summaries.
• Provides support to good manufacturing practice auditing.

Kenntnisse

Quality investigations

Complaint handling

Bilingual English/Spanish

Shift flexibility

Ausbildung

Bachelor’s degree or related field

Jobbeschreibung

QRC Group, LLC is a firm dedicated to offer services to the Pharmaceutical, Medical Devices and Chemical Industries in the validation and regulatory fields.

Log on now to our website http://www.qrcgroup.com/ to learn more about our services and solutions!

Job Description

We are seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring that product performance and quality system elements are continuously measured to support improvement initiatives.

Duties & Responsibilities:

• Monitors and tracks all sources of quality detractors utilizing the service database and complaint database.
• Ensures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.
• Develops solutions to database problems of moderate scope and complexity.
• Writes and assists others in writing standard operating procedures.
• Generates and identifies significant trends.
• Regularly reports them to management and appropriate cross functional teams.
• Provides advanced technical assistance in the use of information mapping technology.
• Provides support to product review and release functions.
• Generates moderately complex statistical summaries.
• Provides support to good manufacturing practice auditing.

Qualifications

• Bachelor’s degree or equivalent (related field).
• 2–4 years of related professional experience.
• Experience with quality investigations and complaint handling is highly preferred.
• Bilingual proficiency in English and Spanish.
• Must be available to work all shifts.

Additional Information

All your information will be kept confidential according to EEO guidelines.