MQ (Medical Quality) Complaint Management Specialist - Remote

Siemens Healthineers AG; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

Siemens Healthineers AG in the United States is seeking an MQ Complaint Management Specialist to review escalated complaint files and verify that information is complete and accurate for regulatory reporting. You will collect missing details from complainants and field personnel, analyze data, and create reports and visualizations.

You will also support training and complete special research projects while collaborating with Field Service, Technical Support, and Quality to maintain compliant

Responsibilities

• Review escalated complaint files to ensure information is complete and accurate for regulatory reporting.
• Collect missing details from complainants and field personnel, and document necessary information.
• Analyze data, create reports and visualizations, and support employee training; complete special research projects as requested.
• Collaborate with Field Service, Technical Support, Quality, and other cross-functional partners to maintain accurate complaint records and ensure compliance.

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The MQ Complaint Management Specialist is responsible for reviewing escalated complaint files to ensure all required information is complete, accurate, and documented appropriately.

When information is missing or requires clarification, this position will work directly with the complainant, complaint preparer, field personnel, and other internal stakeholders to collect and document the necessary details. This role will also collect and analyze data, create reports and visualizations, support employee training, and complete special research and verification projects as requested.

The MQ Complaint Management Specialist serves as a key resource for MQ-related processes and supports the continued implementation, testing, and validation of all programs involved. This position works closely with Field Service, Technical Support, Quality, and other cross‑functional partners to maintain accurate complaint records, support compliance, and ensure