QMS Complaints Coordinator — Quality & Data

KLS Martin Group; Jacksonville (FL); Hybrid; USD 50,000 - 65,000; Full time

Job summary

A medical equipment manufacturing company is seeking a QMS Complaint Coordinator to manage customer complaints through their lifecycle. This includes documenting complaints, coordinating investigations, and ensuring timely resolutions. Successful candidates will demonstrate strong organizational skills, attention to detail, and the ability to communicate effectively with internal and external teams. The role is entry-level, full-time, and based in Jacksonville, FL. Preferred qualifications include experience with Microsoft Office and familiarity with SAP.

Qualifications

• Proficient user of Microsoft Office applications, with intermediate knowledge of MS Excel.
• Experience in managing customer complaints and documentation.
• Ability to work independently and collaboratively.

Responsibilities

• Manage customer complaint lifecycle according to internal procedures.
• Coordinate investigation processes and ensure timely closure of complaints.
• Prepare reports and maintain accurate complaint records.

Skills

Organizational skills

Attention to detail

Critical thinking

Communication

Customer service

Education

2-year degree plus 2 years of administrative experience

4 years of administrative experience

Tools

Microsoft Office

SAP

Job description

A medical equipment manufacturing company is seeking a QMS Complaint Coordinator to manage customer complaints through their lifecycle. This includes documenting complaints, coordinating investigations, and ensuring timely resolutions. Successful candidates will demonstrate strong organizational skills, attention to detail, and the ability to communicate effectively with internal and external teams. The role is entry-level, full-time, and based in Jacksonville, FL. Preferred qualifications include experience with Microsoft Office and familiarity with SAP.