Remote Moving Claims Manager - Settlements & Impact

4US Moving LLC; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

4US Moving LLC is seeking a Claims Manager to own the claims process end to end, from intake to settlement, while coordinating with crews and foremen on incident reports, valuations and repairs.

The role is remote to align with Pacific Time hours, involving QA of claims across FMCSA interstate and California intrastate regulations, with full-time weekday schedule and occasional weekend follow-up.

Qualifications

• 3+ years handling claims in moving/household goods, freight, insurance or similar.
• Working knowledge of FMCSA household-goods claims rules and valuation options; California intrastate rules are a plus.

Responsibilities

• Acknowledge, log and track every claim within FMCSA interstates and California BHGS timelines.
• Investigate: gather incident reports, photos, inventories and bills of lading; talk to crew when needed.
• Determine liability and valuation — Released Value vs Full Value Protection interstate, tariff coverage intrastate.
• Negotiate and document fair settlements; arrange repairs and replacements through vendors.
• Respond to BBB, regulatory and review-platform complaints professionally and on time.
• Report claim trends and root causes to operations; recommend prevention measures.

Skills

Claims experience

FMCSA rules knowledge

Written English

Negotiation & de-escalation

CRM knowledge

Tools

CRM

Spreadsheets

Job description

4US Moving LLC is seeking a Claims Manager to own the claims process end to end, from intake to settlement, while coordinating with crews and foremen on incident reports, valuations and repairs.

The role is remote to align with Pacific Time hours, involving QA of claims across FMCSA interstate and California intrastate regulations, with full-time weekday schedule and occasional weekend follow-up.