Remote Moving Support Specialist — PT Shifts

4US Moving LLC; United States; Remote; USD 32,000 - 40,000; Full time

Job summary

4US Moving LLC is seeking a remote Customer Support specialist to handle inbound calls, emails and texts across Pacific Time hours. You will schedule moves, resolve issues, assist with billing and coordinate with dispatch and crews to ensure a smooth customer experience.

The role is an independent-contractor engagement for applicants based outside the United States, invoicing in USD, with shifts scheduled in Pacific Time. A calm, customer-first approach is essential.

Qualifications

• 2+ years of customer service experience, phone-heavy preferred.

Responsibilities

• Answer inbound calls, emails and texts; make outbound follow-up calls.
• Schedule, reschedule and confirm services; provide updates on move day.
• Resolve complaints and escalations with empathy and clear next steps.
• Handle billing and payment questions; route damage claims to the claims team.
• Document every interaction in SmartMoving; coordinate with operations.
• Follow up after the move and invite reviews.

Skills

Customer service

English fluency

Phone-heavy experience

Remote work setup

Pacific Time availability

RingCentral/SmartMoving familiarity

Tools

RingCentral

SmartMoving

Job description

4US Moving LLC is seeking a remote Customer Support specialist to handle inbound calls, emails and texts across Pacific Time hours. You will schedule moves, resolve issues, assist with billing and coordinate with dispatch and crews to ensure a smooth customer experience.

The role is an independent-contractor engagement for applicants based outside the United States, invoicing in USD, with shifts scheduled in Pacific Time. A calm, customer-first approach is essential.