Remote Motor FNOL Specialist — Customer Experience

Rippling, Inc.; United States; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Industry qualifications paid by us

Generous holiday leave

Work from anywhere

Company laptop and monitor

Job summary

Reserv, an insurtech, seeks a Customer Experience Specialist to support motor FNOL by phone and email, guiding customers through the claims journey with empathy.

You will record data accurately, liaise with internal teams, and uphold privacy and regulatory requirements while delivering exceptional service.

A generous benefits package, flexible remote work, and ongoing training reflect our commitment to a healthy, diverse team.

Qualifications

• Strong customer service experience in insurance.
• Knowledge of claims processes and terminology.
• Excellent written and verbal communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers during the claims process via phone, email, and other channels.
• Anticipate customer needs and drive cases to full resolution.
• Provide guidance on claims processes and ensure accurate resolutions.
• Record and update customer and claim information in internal systems.
• Collaborate with internal teams to investigate and resolve complex issues.

Skills

Customer service

Insurance claims knowledge

Communication skills

Active listening

Problem solving

CRM proficiency

Education

GCSEs or equivalent

Tools

CRM systems

Job description

Reserv, an insurtech, seeks a Customer Experience Specialist to support motor FNOL by phone and email, guiding customers through the claims journey with empathy.

You will record data accurately, liaise with internal teams, and uphold privacy and regulatory requirements while delivering exceptional service.

A generous benefits package, flexible remote work, and ongoing training reflect our commitment to a healthy, diverse team.