FNOL Customer Care Specialist (Bilingual)

Loyalty MGA LLC; Florida; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive base pay

Paid Time Off (PTO)

Medical Insurance

Sick Time

Dental & Vision

Performance Bonus

401(k) with Match

Training & Development

Job summary

Loyalty MGA LLC in Florida is seeking a First Notice of Loss (FNOL) Customer Service Representative to support individuals reporting motor vehicle incidents. The role requires compassion, empathy, and clear communication to guide callers through the claims process.

You will handle calls, review and process losses, work with teammates, and strive to deliver outstanding service in a fast-paced environment. A high school diploma is required; bilingual skills are a plus, and the company offers

Qualifications

• High school diploma or GED is required.
• Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.

Responsibilities

• Receive, review, and process calls from individuals reporting losses (accidents/thefts).
• Demonstrate compassion and empathy toward callers in stressful situations.
• Drive customer satisfaction by delivering excellent service and addressing inquiries.
• Multi-task, problem-solve, and stay organized in a fast-paced environment.
• Collaborate with team members and work independently to ensure timely FNOL processing.

Skills

Customer service

Communication

Empathy

Multitasking

Problem-solving

Education

High school diploma or GED

Job description

Loyalty MGA LLC in Florida is seeking a First Notice of Loss (FNOL) Customer Service Representative to support individuals reporting motor vehicle incidents. The role requires compassion, empathy, and clear communication to guide callers through the claims process.

You will handle calls, review and process losses, work with teammates, and strive to deliver outstanding service in a fast-paced environment. A high school diploma is required; bilingual skills are a plus, and the company offers