Remote FNOL Claims Unit Manager - Lead & Develop Team

Hanover Insurance Group, Inc.; Northern (KY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Hanover Insurance Group, Inc. is seeking a Unit Manager to lead a remote team focused on claims processing and service excellence. The role requires effective performance management, mentoring, and a proactive approach to staffing and development.

You will drive quality, analyze performance data, and maintain strong relationships with stakeholders while working within EST hours and one Saturday per month.

Qualifications

• Bachelor's degree with related claims experience.
• Strong problem solver who can lead and develop a team.
• Ability to manage resources and mult-task effectively.

Responsibilities

• Oversee daily unit operations and staff, ensuring high performance.
• Deliver service levels through monitoring and escalation.
• Provide feedback and coaching to staff; manage performance reviews.
• Forecast staffing needs and develop development plans.
• Control expenses and manage workflow, reporting outcomes.
• Build strong relationships with internal and external customers.

Skills

People management

Problem solving

Communication

Multitasking

Time management

Mentoring

Coaching

MS Word

Excel

Education

Bachelor's degree in related field

Tools

MS Word

Excel

Job description

Hanover Insurance Group, Inc. is seeking a Unit Manager to lead a remote team focused on claims processing and service excellence. The role requires effective performance management, mentoring, and a proactive approach to staffing and development.

You will drive quality, analyze performance data, and maintain strong relationships with stakeholders while working within EST hours and one Saturday per month.