FNOL Representative

Univista Holdings; Miami (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical Insurance

Dental & Vision Insurance

401(k) with Match

Training & Development

Job summary

Univista Holdings in Miami, FL is seeking a FNOL Customer Service Representative to support individuals reporting motor vehicle accidents. You will handle calls with compassion and clear communication in a fast-paced environment.

This role emphasizes empathy, multi-tasking, and collaboration with team members to ensure timely FNOL processing. The organization encourages learning, growth, and leadership opportunities for dedicated staff.

Qualifications

• High school diploma or GED.
• Bilingual proficiency is a plus.
• Strong communication and empathy in sensitive situations.

Responsibilities

• Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
• Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
• Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
• Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
• Collaborate with team members and work independently to ensure timely and accurate handling of FNOL claims

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Job DetailsJob Location: Miami, FL 33166Salary Range: $16.00 - $17.00 Hourly

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This position requires compassion, empathy, and strong communication skills, particularly in handling sensitive situations. Join our growing organization where every team member is encouraged to learn, grow, and lead!

Responsibilities

• Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
• Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
• Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
• Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
• Collaborate with team members and work independently to ensure timely and accurate handling of FNOL claims

Qualifications

• High school diploma or GED
• Committed to delivering exceptional customer service and driving customer satisfaction.
• Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
• Eager to advance career with a reliable company and contribute to a growing organization.
• Enjoy working collaboratively with a team as well as independently.
• high school diploma.
• Bilingual proficiency is a plus.

ABOUT US

We are a fast-growing, bilingual insurance agency serving clients across Florida and Texas! Our team helps families and businesses protect what matters most — through auto, home, life, and commercial insurance solutions built around each client’s needs.

We are not your average insurance agency. We invest in our people, recognize performance, and create real paths for growth — from your first day in the office to owning your own location. If you are bilingual, driven, and want a career that rewards your work, you have found the right team.

WHY JOIN US

• Real base pay — Competitive salary based on experience and license held
• Paid Time Off — 1 week PTO to start, growing with tenure
• Medical Insurance — Comprehensive health coverage for you
• Sick Time — Dedicated sick time separate from your PTO
• Dental & Vision — Comprehensive dental and vision coverage
• Performance Bonus — Structured plan tied directly to your results
• Supplemental Plans — Voluntary supplemental options available
• Employee Referral — Earn rewards for bringing great talent in
• Basic Life Insurance — Company-paid life insurance
• Career Growth Path — CSR → Agent → Team Lead → Manager → Owner
• 401(k) with Match — Invest in your retirement savings with us!
• Training & Development — Ongoing sales, product, customer service & compliance training

OUR CORE VALUES

PROTECT

Safety for our communities

We ensure the safety of our communities by offering robust insurance options for life’s many facets. Quality and comprehensiveness are the hallmarks of our coverage.

HELP

Swift, personalized support

Our agents are ready to assist with any insurance questions, providing swift and personalized support to guide clients through their options.

PROMOTE

Investing in our workforce

We invest in the future of our workforce with career paths and training for aspiring agents, contributing to the growth of the insurance sector.

BUILD

Trust & transparency

Our client relationships are built on trust and transparency, with each interaction tailored to meet individual insurance needs.

EDUCATE & GUIDE

Clarity & empowerment

Clarity and empowerment are the goals of our resources, aimed at helping clients make informed insurance decisions.

PROVIDE

Accessible solutions

We deliver affordable and innovative insurance solutions made readily accessible through tools like our app, enhancing convenience for our clients.